RL-ADA: פלטפורמה להכשרת סוכני דיון עם תגובה-עולם להתמודדות עם תקיפה

תקציר מקורי באנגליתarXiv:2609.02902v1 Announce Type: new Abstract: Deploying task-oriented dialogue agents in enterprise customer support faces a persistent annotation bottleneck: robust training requires labelled interaction data at scale, yet enterprise conversational logs are privacy-sensitive and expensive to annotate, while user behaviour evolves faster than labelling pipelines can keep pace. We present RL-ADA (Reinforcement Learning with Adversarial Dialogue Agents), a co-evolutionary training framework that eliminates this bottleneck by replacing human labels with \emph{world feedback}: consequence-based reward signals derived directly from measurable interaction outcomes. A Customer Support Agent (DA, 3B parameters) and an Adversarial Customer Agent (CA, 7B parameters) co-evolve in an adversarial are