הנדסת פריסה קדמית ב-Decagon

תקציר מקורי באנגליתDecagon builds the customer support agent that answers when you email a brand, and making that agent good for a specific enterprise is the forward deployed job. It splits in two: one side configures the agent brain, the instructions and the handoff rules for when a human should take over; the other works like product engineering, figuring out what a new enterprise needs and anticipating the requests that have not been made yet. Sunny Rekhi's point is that the line between forward deployed and product is thin, because a customer ask is often just a product feature waiting to be built. What changes at scale, from 50 people to 500, is that this splits into specialized lanes and a few disciplines start to matter. One is restraint: some problems belong to the customer, and getting the boundary