Building AI That Works: ESnet's Pragmatic Approach to AI-Driven Operational Excellence

תקציר מקורי באנגליתarXiv:2607.22948v1 Announce Type: cross Abstract: The ORBIT (Operations Responses and Business Intelligence Toolkit) project was initiated to assess agentic AI for the upcoming ESnet 7 initiative and to address persistent operational pain points in the Network Operations Center (NOC) workflow. ESnet operators experience slow retrieval from siloed data sources, incidents described in lengthy and difficult-to-parse tickets, and context loss across shift handoffs. These challenges increase cognitive load and prolong incident resolution times. ORBIT therefore targets routine automation, cross-source synthesis, and actionable insights delivered directly within operators' existing tooling. ORBIT is an agentic AI system integrated into ServiceNow, ESnet's primary incident management platform. The