RAGAL: A Frugal, Fully Local Retrieval-Augmented Assistant for Technical Support at a Government Agency

תקציר מקורי באנגליתarXiv:2607.18756v1 Announce Type: cross Abstract: Public institutions hold large volumes of sensitive documents and support tickets that cannot leave the premises, ruling out cloud-hosted language models entirely. We report on RAGAL, a retrieval-augmented assistant for the technical-support team of AFIR, the Romanian Agency for Financing Rural Investments, built and operated under three hard constraints: zero data egress (no external API calls, even for synthetic data), a read-only mandate (the assistant drafts, humans execute), and a single 8 GB consumer laptop as the only development and training machine. Over a Romanian-language corpus of ~25,000 chunks -- 15,073 resolved support tickets and internal normative documents -- we show that the highest-leverage investments were retrieval eng