הסברה והתמקדות: תהליך תקיפה לאנליטיקה של שיחות

תקציר מקורי באנגליתarXiv:2610.10758v1 Announce Type: cross Abstract: Enterprise conversation analytics asks many questions of millions of interactions. Each question can require reconstructing what people mean and identifying which information matters, repeating costly interpretive work across the same transcripts. We propose a simple principle: clarify the text, then focus the reader. Statement normalization transforms dialogue into short, speaker-attributed statements with source references and semantic tags. The statements make meaning more explicit; the tags support selecting evidence for a particular question. Downstream models can use the full representation or a relevant subset, depending on what helps them make the decision. In an offer-suppression task on customer-service calls, normalization improv