We Built an AI Support Agent That Resolves 80% of Tickets — AssemblyAI

תקציר מקורי באנגלית1,000 API signups a day and one onboarding engineer. So AssemblyAI built Joey. Matt Lawler, forward deployed engineer lead at AssemblyAI, shares how his team replaced an off-the-shelf support bot that resolved 10% of conversations with their own agent, Joey, which resolves 80% end to end for about $700 a month. Joey is built on the Claude Agent SDK with docs checked out as local markdown, embeddings for retrieval, agentic file search and a large CLAUDE.md. It's deployed on Railway so fixes ship in about 30 seconds. Then Matt gives Joey a voice with AssemblyAI's Voice Agent API and demos it live, making the case that FDEs should automate themselves out of a job and dogfood the product their customers build. In this talk: • Why the FDE model doesn't scale to 1,000 signups a day • Joey's arch