Inquesto Score: A reliability Protocol For Voice Agents

תקציר מקורי באנגליתarXiv:2609.30514v1 Announce Type: new Abstract: Voice agents are increasingly deployed in workflows where failed interactions can affect transactions, access, and other consequential outcomes, creating a need for reproducible and interpretable evaluation. We introduce Inquesto Score (IS), a protocol for measuring voice-agent reliability as the percentage of calls in a fixed, versioned evaluation population that achieve the caller's goal without a functional failure or worse. Rather than combining heterogeneous metrics, IS defines explicit failure events and severity levels and evaluates the deployed voice pipeline. Timing failures, including talk-over and delayed responses, are measured directly from audio, while semantic and state-dependent failures are evaluated using scenario predicates